Network Engineer L1

As a Network Engineer L1, you will develop and maintain functional and secure networks, mentor a team of engineers, and troubleshoot and optimize networks for users. You should have excellent problem-solving skills and thorough knowledge of network administration and architecture.

Requirements

• 24x7 Service Operation. Rotational shifts.
• Monitoring of IT infrastructure – Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc.
• Proficient in multiple monitoring tools preferable ScienceLogic, Zabbix, Manage Engine etc.
• Proficient in ticketing tool preferably in ServiceNow, Manage Engine, Ivanti etc.
• Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly
• Able to perform Major Incident Management and participate in Bridge call
• Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring.
• Eager to learn new age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security)
• Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR.
• Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time.
• Fault handling and escalation (identifying and responding to faults on client’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
• Maintain high level of vigilance for any major incidents or widespread network or service impacting events.

Benefits

• Medical Insurance Coverage
• Group Term Life and Personal Accident Cover
• Flexible leave policy