Network Operations Engineer I - Client Onsite

Network Operations Engineer I - Client Onsite role involves monitoring, troubleshooting, and incident resolution in a data center network environment. The role requires proactive identification of network issues, efficient alert acknowledgment, fault isolation, and escalation processes.

Requirements

• Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching.
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
• Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent).
• Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers.
• Ability to diagnose and isolate Layer 1–3 network issues and escalate as needed.
• Basic knowledge of command-line interfaces (CLI) for routers and switches is a plus.
• Strong problem-solving skills with a proactive approach to troubleshooting.
• Excellent communication and documentation skills for incident reporting and escalation.
• Ability to work in a fast-paced environment, prioritizing tasks effectively.
• Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network documentation.

Benefits

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through Cigna (DPPO & DHMO options)
• Nationwide Vision provided through VSP
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays