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Sopra Steria
NOC Monitoring Engineer-Infrastructure Management
Join Sopra Steria as a NOC Monitoring Engineer in Noida. Utilize ServiceNow for IT infrastructure monitoring, ensuring quality support and customer service.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 6, 2025
The NOC Monitoring Engineer-Infrastructure Management will monitor events or alerts on monitoring tools, perform initial investigation, and raise with the Support team. The role requires excellent customer service skills and a high level of focus on quality.
Requirements
- Excellent customer service skills with a high level of focus on quality
- First Point of Contact: Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or in-person.
- Monitor IT infrastructure and applications using tools like CTLM, Centreon, Zabbix, and ITSM platforms (ServiceNow, SMAX).
Benefits
- None mentioned
Requirements Summary
Excellent customer service skills, ability to handle incidents, and experience with monitoring tools
