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AppDirect
NOC Service Management Analyst
Join AppDirect as a NOC Service Management Analyst in Pune. Drive incident resolution, manage technical resources, and enjoy growth opportunities.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 7, 2025
The NOC Service Management Analyst is a critical role in AppDirect's 24x7x365 operational environment, responsible for driving incident resolution, coordinating technical resources, and ensuring customer communication.
Requirements
- 3-5 years of experience in a NOC environment and/or 1+ years in Incident Escalation Management
- Bachelor's degree in Computer Science, Information Systems, or a related discipline
- Experience with Service Management tools (i.e., ServiceNow)
- Experience working in a Managed Services organization is a plus
Benefits
- Diversity and inclusion
- Respectful work environment
- Opportunities for professional growth
Requirements Summary
3-5 years of NOC experience, Bachelor's degree in Computer Science, Experience with ServiceNow
