NOSC Infrastructure Watch Officer

The NOSC Infrastructure Watch Officer will support the Department of Homeland Security (DHS) Network Operations Support Center (NOSC) Infrastructure team. The Watch Officer will act as the central point of escalation and incident manager for IT infrastructure and network management throughout the Department.

Requirements

• Ability to obtain DoD Security Clearance
• Ability to obtain Department of Homeland Security (DHS) Entry On-Duty (EOD) - Active EOD preferred.
• Bachelor’s degree and 3+ years of relevant experience.
• 3+ years routing/switching experience in an operational support capacity within a Wide Area Networks (WAN) with knowledge of networking fundamentals and experience using Spectrum and/or a similar network monitoring tool.
• Network+, ITIL Foundations, Network+, CCENT, and/or Security+ certification(s)
• 5+ years of incident management work experience in an Enterprise IT operations/NOC (Network Operations Center) or similar environment
• Working knowledge of ServiceNow; creating, updating, and closing tickets
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and able to relate effectively with program employees, government / client representatives, and internal organizational functional representatives.
• A collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership.
• Ability to manage multiple projects and requirements simultaneously in a diverse and dynamic environment with short-notice and under high pressure in high visibility situations.

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
• Flexible time off benefit