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CACI International Inc
Onsite Support Specialist
Join CACI International Inc as an Onsite Support Specialist in Washington, DC. Provide Tier 1/2 support, troubleshoot systems, and enjoy flexible time off and comprehensive benefits.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Field Service Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Field Service Management
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 7, 2025
We are seeking a broadly experienced candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers.
Requirements
- Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking.
- Providing Tier 1 and 2 support for multiple domains with users locally and remotely.
- Working with Active Directory and Exchange to create, modify, and terminate accounts.
- Troubleshooting workstations, printers, and other peripheral devices.
- Imaging, installing, and configuring workstations.
- Troubleshooting Windows 10 and above, as well as Microsoft Office suite.
- Working with automated Help Desk tools such as Microsoft System Center and ServiceNow.
- Troubleshooting Citrix desktop visualization environment and thin client.
Benefits
- Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
- Flexible time off benefit
- Robust learning resources
Requirements Summary
Bachelor's degree or 5+ years of experience. Strong problem-solving and organizational skills, ability to work in a professional environment
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
94400-198300 USD/year
