CACI International Inc

Onsite Support Specialist

Join CACI International Inc as an Onsite Support Specialist in Washington, DC. Provide Tier 1/2 support, troubleshoot systems, and enjoy flexible time off and comprehensive benefits.

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Consulting
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Mid-Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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Field Service Management
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IT Service Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Field Service Management
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
February 7, 2025

We are seeking a broadly experienced candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers.

Requirements

  • Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking.
  • Providing Tier 1 and 2 support for multiple domains with users locally and remotely.
  • Working with Active Directory and Exchange to create, modify, and terminate accounts.
  • Troubleshooting workstations, printers, and other peripheral devices.
  • Imaging, installing, and configuring workstations.
  • Troubleshooting Windows 10 and above, as well as Microsoft Office suite.
  • Working with automated Help Desk tools such as Microsoft System Center and ServiceNow.
  • Troubleshooting Citrix desktop visualization environment and thin client.

Benefits

  • Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
  • Flexible time off benefit
  • Robust learning resources

Requirements Summary

Bachelor's degree or 5+ years of experience. Strong problem-solving and organizational skills, ability to work in a professional environment