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CACI International Inc
Operations Manager (ServiceNow)
Join CACI International Inc as an Operations Manager (ServiceNow) in Chantilly, VA. Lead a team, ensure platform sustainment, and enjoy great benefits.
Consulting
Senior
ServiceNow Role Type:
Application Developer
Implementer
Support Specialist
System Administrator
ServiceNow Modules:
IT Asset Management
IT Operations Management
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
March 6, 2025
The Operations Manager (ServiceNow) will provide hands-on technical guidance and oversight to a team of Platform Architects and Developers for the Sustainment and Administration of an Enterprise ServiceNow implementation. The role requires leading the sustainment/Tier 2/Tier 3 efforts performed by developers, engineers, and technicians supporting the platform while ensuring procedures are properly documented, tickets are being worked proactively, and workloads are evenly distributed among team members.
Requirements
- Active secret clearance
- DoD 8570 IAT Level II Certification (ex: Security+)
- Bachelor’s Degree and 7+ years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
- ServiceNow Certified System Administrator certifications
- 3+ years’ experience leading operations teams
- 3+ years’ experience working in ServiceNow ITSM, ITOM or ITAM
- Experience with the maintenance of Microsoft Windows and/or Linux systems
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Requirements Summary
7+ years of experience, leadership experience, ServiceNow certifications, experience with Microsoft Windows and/or Linux systems
Apply now
Chantilly
|
Virginia
United States
Senior
In-Person
Full Time
94400-198300 USD/year
