Outbound Sales - Activation Agent (Non-voice) - Online Poker Game

The ideal candidate should have experience in outbound sales from a BPO or Player Support environment. The role focuses on conversion, engagement, and monetization, guiding ex-paying players back into the in-game purchasing process. The role requires a high volume of outbound messages each day, targeting a dedicated player base using segmentation tools.

Requirements

• Passion for gaming and understanding of in-game economies and purchasing behaviors.
• Proven experience in sales, retention, or customer engagement (experience in chat/email-based outreach preferred).
• Strong written communication skills, with the ability to craft compelling, persuasive messages.
• Experience in high-volume outbound engagement (chat/email-based).
• Data-driven mindset - able to interpret trends and optimize messaging accordingly.
• Proficiency with CRM, CMS, or player engagement tools (experience with ServiceNow CMS is a plus).
• Results-oriented mindset, focused on hitting and exceeding conversion targets.
• Flexible and adaptable, comfortable testing and iterating different approaches.
• Ability to work independently and manage time effectively while working remotely.
• Comfortable working during US time zones to align with the target player base.

Benefits

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy