Outsourced Solutions and Managed Services Manager, Senior Service Delivery Manager

We are seeking a Sr. Service Delivery Manager to lead our Managed Services Practice. The successful candidate will have strong leadership, communication, and problem-solving skills, with a proven track record of managing and winning complex bids and proposals.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field, or equivalent experience.
• Minimum of 7 years of experience in bid management, proposal development, or service delivery management within the managed services outsourcing industry.
• Proven experience in bid management and proposal development, preferably in the managed services industry.
• Strong understanding of the managed services market and competitive landscape.
• Ability to lead and motivate cross-functional teams.
• Proven leadership and team management skills.
• Strong organizational and time management skills.
• Proficiency in proposal automation tools, CRM systems, and service management tools (e.g., ITIL, ServiceNow).
• Proven track record of managing and winning complex bids and proposals.
• Strong understanding of bid management best practices, methodologies, and tools.
• Excellent project management and organizational skills, with the ability to manage multiple bids and priorities simultaneously.
• PMP certification is highly desirable.
• Experience with project management methodologies (e.g., Agile, Scrum) is a plus.
• Exceptional written and verbal communication skills, with the ability to craft compelling proposals and presentations.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, CRM) and bid management software.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and ability to develop and implement mitigation strategies to address identified risks.
• Monitor and report on bid progress, highlighting any issues or risks that may impact the outcome.

Benefits

• Competitive benefits and compensation package
• Flexibility in your schedule
• Total rewards