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Johnson Controls - Internal
Performance and Quality Management, Sr Analyst - IT Strategic Supplier Management Office (SMO)
Join Johnson Controls as a Sr Analyst in San Pedro Garza Garcia, managing IT supplier relationships, contracts, and performance. Requires a relevant degree and 5-10 years' experience.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 3, 2025
We are seeking a highly skilled and motivated Performance and Quality Management, Sr Analyst to join our Strategic Supplier Management Office (SMO). The role involves managing relationships with IT strategic suppliers, overseeing IT contracts, and driving supplier performance, costs, and risk mitigation.
Requirements
- Proven experience in supplier contract management
- Strong background in ServiceNow SLA management
- Experience in managing complex IT contracts and negotiating terms
- Bachelor's degree in Business Administration, Information Technology, or a related field
Benefits
- Develop and maintain strong relationships with IT suppliers
- Monitor and assess supplier performance
- Manage and track ServiceNow SLAs
- Participate in complex contract negotiations
- Handle supplier disputes, issues escalations, and contractual breaches
- Monitor key contract milestones, deadlines, and SLA compliance
- Partner with Legal, Procurement, and internal stakeholders
- Proactively identify and mitigate contract management risks
- Provide support to internal operations and business partners
- Identify opportunities to optimize costs, negotiate cost-effective solutions, and drive value from supplier relationships
Requirements Summary
Bachelor's degree in Business Administration, Information Technology, or a related field; 5-10 years of experience in supplier contract management, ServiceNow SLA management, and IT contract management
