Principal Customer Success Manager

We are seeking a Principal Customer Success Manager to join our outstanding Customer Success Team. The successful candidate will deliver consultancy and services to F500 companies, building relationships across customers and partners, and acting as a trusted advisor. The role involves driving digital transformation and setting up companies for a successful future.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• A passion for working with customers
• Fluent C-level German and English
• 8+ years of progressive experience as part of a professional services organization; or equivalent education/experience
• Worked in advisory roles focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
• Experience at F100-1000 accounts
• Depth in digital transformation design, implementation, and management
• Expertise in one industry, "minors" in one or two additional industries
• IT, HR, or GBS transformation experience
• Experience in establishing and maintaining executive relationships with CxO and business line leaders including managing expectations
• Identified business outcomes, and goals and have achieved them
• Experience in serving as part of a client account leadership team
• Developed account partnering (co-delivery) relationships with large consultancies and technology implementation firms
• Right to work in the country

Benefits

• competitive salary
• generous benefits package
• opportunities for professional growth and development
• collaborative and dynamic work environment
• commitment to diversity, equity, and inclusion