We are seeking a Principal Customer Success Manager to develop C-level executive relationships and improve customer outcomes at large enterprise customers. The role involves developing executive relationships, understanding customer goals, executing winning co-delivery models, and establishing delivery operating model governance.
Requirements
- 12+ years of progressive experience in a professional services organization or equivalent education/experience
- Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
- Experience at F100-1000 accounts
- Understanding of issues and goals driving digital transformation across industry
- Depth in digital transformation design, implementation, and management
- Expertise in one industry, "minors" in one or two additional industries
- IT, HR, ad GBS Transformation experience
- Executive relationships with CIO, CFO, CHRO and business line leaders
- Experience identifying goals and solving challenges
- Experience serving as part of a client account leadership team
- Experience expanding offerings with clients
- Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
- Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's
- 5+ years large program experience (multi-tracked, OCM)
- Experience managing outcomes to a CxO position
- Co-Delivery experience with Big 4, large SI's
- Knowledge of ServiceNow- minimal, experience with multiple ServiceNow product suites
Benefits
- Work Personas: flexible, remote, or required in office
- Equal Opportunity Employer: ServiceNow is an equal opportunity employer
- Accommodations: accessible and inclusive experience for all candidates
- Export Control Regulations: ServiceNow may be required to obtain export control approval from government authorities