Principal Engagement Manager

As a Principal Engagement Manager at ServiceNow, you will be responsible for managing key internal and external initiatives to add value to customers and help the broader organization innovate. This role requires experience in leveraging AI, strong project management skills, and the ability to communicate abstract ideas clearly.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Minimum of 12 years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
• Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
• Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
• Experience with analytics and understanding of metrics and KPIs (as defined)
• Thought leadership and strategic thinking
• Ability to gather and analyze data to understand the pros and cons of different decisions and options
• Ability to communicate abstract ideas clearly and independently manage complex project objectives
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
• BS/BA degree in computer science, engineering or related discipline preferred
• Travel up to 50%

Benefits

• Competitive salary and benefits package
• Opportunity to work with a leading technology company
• Collaborative and dynamic work environment
• Chance to make a meaningful impact on the company's mission
• Professional development and growth opportunities
• Flexible work arrangements and remote work options