Principal Engagement Manager

As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives to add significant value to customers and help the organization innovate. Deliverables include implementing new projects, managing customers, and providing updates to executive teams.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Minimum of 12 years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Demonstrated experience in leading key projects
• Strong documentation and presentation skills
• Experience with analytics and understanding of metrics and KPIs
• Thought leadership and strategic thinking
• Ability to communicate abstract ideas clearly
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills