Principal Engagement Manager

As a Principal Engagement Manager at ServiceNow, you will manage key internal and external initiatives to add value to customers and help the organization innovate. You will manage cross-functional projects, senior-level business executives, and customers to provide a unique customer experience. You will also develop and present the value proposition to customers and mentor team members to achieve engagement deliverables.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Minimum of 12 years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
• Strong documentation and presentation skills
• Experience with analytics and understanding of metrics and KPIs
• Thought leadership and strategic thinking
• Ability to gather and analyze data to understand the pros and cons of different decisions and options
• Ability to communicate abstract ideas clearly and independently manage complex project objectives
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically

Benefits

• Unlimited PTO
• Flexible work arrangements
• Opportunities for professional growth and development
• Competitive salary and benefits package
• Comprehensive health insurance
• Retirement plan
• Employee assistance program
• On-site fitness center and gym
• Free meals and snacks
• Employee recognition and reward programs