Principal Engagement Manager

We are looking for an engagement/project manager with previous experience in implementing or operating the ServiceNow platform. The Principal Engagement Manager will lead an Expert Services delivery team and drive successful customer outcomes using the Now Create methodology.

Requirements

• 8+ years of progressive experience as part of a professional services organization or equivalent experience
• Ability to travel up to 50%
• Excellent communication skills, both written and verbal, in English & Arabic languages
• Project Management certification in PMI or similar
• Agile Scrum experience and Scrum Master certification are desirable
• Comfortable leading projects independently
• Good understanding of technology
• Proven success in driving complex issues through analysis and resolution
• A growth mindset and willingness to learn new things independently and at pace!
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Benefits

• Flexible work arrangement
• Equal opportunity employer
• Accommodations for candidates with disabilities