Principal Engagement Manager

As a Principal Engagement Manager, you will manage key internal and external initiatives to add value to customers and help the organization innovate. You will lead cross-functional projects, teams, and senior-level business executives to provide a unique customer experience.

Requirements

• 12+ years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Demonstrated experience in leading key projects and strategic customer programs
• Strong documentation and presentation skills
• Experience with analytics and understanding of metrics and KPIs
• Thought leadership and strategic thinking
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings
• Strong customer orientation and active listening skills
• Ability to learn quickly and pick up tools, systems, and processes
• Critical thinking skills and ability to assimilate and implement new information

Benefits

• The opportunity to work with a leading technology company that makes the world work for everyone
• A team of ambitious and change-making individuals who have a restless curiosity and drive for ingenuity
• The chance to make a significant impact on the organization and its customers
• A flexible and trusting work environment that allows for remote work and flexibility