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ServiceNow
Principal Engagement Manager
Join ServiceNow as a Principal Engagement Manager in Addison, TX. Lead cross-functional projects, enhance customer experience, and enjoy flexible work options.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
Customer Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 24, 2025
At ServiceNow, we are seeking a Principal Engagement Manager to manage key internal and external initiatives to add significant value to customers and help the broader organization innovate. The role involves managing cross-functional projects and teams, senior-level business executives, and customers to provide a unique customer experience during projects.
Requirements
- 12 years of high-tech/SaaS industry experience
- 8+ years in Customer Engagement roles
- Prior experience with implementing or supporting ServiceNow products in an Enterprise
- Strong cross-functional, technical Project Management experience
- Thought leadership and strategic thinking
- Excellent negotiation and persuasion skills
- Ability to communicate abstract ideas clearly and independently manage complex project objectives
- BS/BA degree in computer science, engineering or related discipline preferred
Benefits
- Flexible work environment
- Remote work option
- Professional development opportunities
- Diverse and inclusive workplace
Requirements Summary
12+ years of high-tech/SaaS experience, 8+ years in Customer Engagement roles, and strong cross-functional project management skills
