Principal Engagement Manager, Banking Industry

As a Principal Engagement Manager, you will manage key internal and external initiatives to add value to customers and help the organization innovate. Deliverables include implementing new projects and managing customer relationships. The role requires strong project management, leadership, and customer engagement skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Minimum of 12 years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Strong documentation and presentation skills
• Experience with analytics and understanding of metrics and KPIs
• Thought leadership and strategic thinking
• Ability to gather and analyze data
• Ability to communicate abstract ideas clearly
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings
• Strong customer orientation and ability to anticipate and act
• Active listening skills
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills
• BS/BA degree in computer science, engineering or related discipline preferred

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements and work-life balance
• Employee assistance programs and wellness initiatives