Discover Financial Services

Principal IT Service Management Specialist (ServiceNow)

Join Discover Financial Services as a Principal IT Service Management Specialist in Riverwoods, IL. Lead CMDB processes, ensure best practices, and enjoy great benefits.

ServiceNow Role Type:
ServiceNow Modules:
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Configuration Management Database
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Governance, Risk, and Compliance
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
February 24, 2025

The Principal IT Service Management Specialist (ServiceNow) will provide process recommendations, technical governance, operational strategy, and set standards for the Company's Configuration Management Database (CMDB). The role will lead work efforts for the Configuration Management team and ensure that CMDB processes and functionality adhere to best practices for configuration management.

Requirements

  • Associates Degree in Computer Science or related
  • 6+ years of experience in IT Services or related
  • In lieu of a degree, 8+ years of experience in IT Services or related
  • ITIL Certification (Preferred)
  • Physical and Cognitive Requirements

Benefits

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

Requirements Summary

Associates Degree in Computer Science or related and 6+ years of experience in IT Services or related, ITIL Certification (Preferred)