.svg)
DIRECTV
Principal Platform Engineer - Incident and Problem Manager
Join DIRECTV as a Principal Platform Engineer in El Segundo, CA. Leverage ServiceNow for incident/problem management in multi-cloud environments. 5+ years required. Competitive benefits.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 27, 2025
The DIRECTV Data Analytics and Operations team is seeking a curious, talented and highly motivated Incident and Problem Manager to drive the efficiency and effectiveness of our incident response and problem resolution processes across our multi-cloud environment.
Requirements
- 5+ years of experience in incident and problem management within enterprise IT environments.
- 5+ years of experience managing multi-cloud environments (Snowflake, Databricks, AWS) with hands-on troubleshooting and escalation handling.
- 5+ years of experience working with ITIL frameworks, including RCA methodologies and IT service management tools like ServiceNow or JIRA.
Benefits
- DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees.
Requirements Summary
5+ years of experience in incident and problem management, 5+ years of experience managing multi-cloud environments, 5+ years of experience working with ITIL frameworks
Apply now
El Segundo
|
California
United States
Mid-Level
Hybrid
Full Time
116375-211255 USD/year
