Principal Product Success Architect

ServiceNow is seeking a Principal Product Success Architect to provide expertise to support customers and ensure they adopt, renew, and maximize their value from their Servicenow investment. The ideal candidate will have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Requirements

• 10+ years of experience in customer-facing implementation / delivery roles such as Solution Architect, Technical Consultant &/or former developer ideally from in professional services or consulting capacity
• 10+ years in the Customer Service technology industry space (such as Oracle Service Cloud, Salesforce Service Cloud or ServiceNow CSM) or Field Service Management technology (such as Salesforce Click or ServiceNow FSM)
• Deep domain knowledge in Contact Center, Customer Service, and Field Service business processes
• Ideally ServiceNow CSM & FSM certified
• Ability to do ServiceNow deep architectural advisory work and configuration/coding
• Fanatical about customer success and tenacious at driving long-term customer value
• Highly data-driven with commitment to drive customer engagement towards business outcome and value realization
• Excellent verbal and written communication skills, including the ability to chair sessions and host webinars
• Must be able to travel up to 25% annually, when applicable

Benefits

• Competitive salary and benefits package
• Opportunity to work with a global market leader in AI-enhanced technology
• Collaborative and dynamic work environment
• Professional development opportunities
• Recognition and rewards for outstanding performance