Principal Professional Services Consultant

PagerDuty empowers teams to do critical work through the PagerDuty Operations Cloud. As a Principal Professional Services Consultant, you will help customers maximize the value of our platform by providing expert guidance on onboarding, integrations, service modeling, and provisioning.

Requirements

• 5+ years in customer-facing technical roles
• Expertise in IT monitoring, DevOps, and IT operations
• Strong scripting skills in Python, JavaScript, Go, Ruby, Perl, Bash, or PowerShell
• Hands-on experience with REST APIs (REST, SOAP, WS)
• Proficiency with AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM) and containerization (Docker, Kubernetes)
• Strong understanding of CI/CD, infrastructure as code (Terraform, CloudFormation), and ITSM tools (ServiceNow, Jira, Remedy)
• Experience with monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs