Principal, Senior Solution Architect - ServiceNow and Sr. Mobility

The Principal, Senior Solution Architect - ServiceNow and Sr. Mobility position at DMI involves providing thought leadership, developing and implementing solution strategies to grow DMI's innovation capabilities and to support DMI business growth. The role requires technical expertise in cloud, IT infrastructure, and IT service management best practices, as well as experience with ServiceNow and mobility management solutions.

Requirements

• Strong expertise and experience in cloud (at least in one of the following cloud platforms: AWS, Azure, GCP, Oracle) and IT infrastructure technologies (storage, networking, etc.).
• Strong expertise and experience in IT service management best practices and standards (ITIL, CMMI Service, ISO 20K, etc.)
• Strong expertise in ServiceNow or other ITSM platform solutions. Experienced with ServiceNow products, particularly the ITSM and ITOM modules. ServiceNow low-code app development experience is desired.
• Expertise in mobility management solutions: unified endpoint management, mobile threat management, device lifecycle management, telecom expense management, IoT management and event analytics, or mobile app development.
• Experience with modern zero trust remote access technologies: Zero Trust Network Access, Virtual Desktop Infrastructure (VDI), and Enterprise Browser solutions.
• Experience or knowledge on IT service desk service best practices and industry trends
• Comprehensive knowledge of latest market trends in cloud, security, AI/ML, and advanced networking solutions.
• Excellent verbal and written communication skills: Must have excellent communication skills. Must be able to explain complicated technology concepts in simple terms to non-technical people who are not technical experts in the field. Strong technical writing skill is a must since the incumbent will be required to write white papers, proposal sections, and marketing collaterals.
• Experience in proposal solutioning and writing: Must be able to lead or support solutioning for proposals. Experienced in creating graphical illustrations on architecture, roadmap, and concept of operations. Experienced in proposal writing. A track record of creating winning proposals is highly desired. Must have hands-on experience in technology solution development (reference architecture, system operation and engineering plan, concept of operations, modernization roadmaps), technical briefing, and proposal writing.

Benefits

• Convenience/Concierge
• Development
• Financial
• Recognition
• Wellness