Principal Solution Architect

We are seeking a Principal Solution Architect to lead the implementation of ServiceNow Workflow solutions for our customers. The successful candidate will have experience in leveraging AI, integrating technologies, and providing thought leadership to senior leaders.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies
• At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions
• Vast experience with leading creator, integration, software/platform experience
• Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
• Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions
• Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
• Experience conducting solutions presentations and obtaining customer acceptance to solution design
• Strong capabilities in forging trust, engaging a remote or in-person audience
• Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualise and design sophisticated wireframes, workflows, and diagrams
• A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
• ServiceNow Certifications (required or must achieve within the first 60 days)
• Desired ServiceNow Certifications (required or must achieve within the first 120 days)

Benefits

• Competitive salary and benefits
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Work-life balance and flexible work arrangements
• Professional certifications and training programs
• Opportunities for advancement and leadership development