Principal Success Architect - US Federal

Join ServiceNow as a Principal Success Architect to develop C-level executive relationships and improve customer outcomes for large enterprise customers. This role involves developing customer roadmaps, executing co-delivery models, and advocating for ServiceNow's best practices.

Requirements

• 12+ years of progressive experience in professional services
• Management consulting role at a top-tier consulting company
• Experience at F100-1000 accounts
• Understanding of issues and goals driving digital transformation across industry
• Expertise in one industry, 'minors' in one or two additional industries
• IT, HR, and GBS Transformation experience
• Executive relationships with CIO, CFO, CHRO, and business line leaders
• Experience identifying goals and solving challenges
• Experience serving as part of a client account leadership team
• Experience expanding offerings with clients
• Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
• Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's
• 5+ years large program experience (multi-tracked, OCM)
• Experience managing outcomes to a CxO position
• Co-Delivery experience with Big 4, large SI's
• Knowledge of ServiceNow- minimal, experience with multiple ServiceNow product suites

Benefits

• Develop executive relationships with C-level executives
• Improve customer outcomes for large enterprise customers
• Work with a global market leader
• Opportunity to work on innovative AI-enhanced technology
• Chance to contribute to a purpose-driven company
• Potential for career growth and professional development
• Access to a comprehensive benefits package