Problem Manager

The Problem Manager is responsible for executing all activities within the Problem Management process, managing problems through the lifecycle, and identifying areas of potential risk.

Requirements

• Clear understanding of ITIL and ITSM
• ITIL V3 Foundations Certification
• Six Sigma or Project Management experience or certification
• Previous experience as an Incident Manager or Problem Analyst/Manager
• Experience with ServiceNow
• In-depth understanding of technology environments and organizations
• Proven ability to communicate directly and diplomatically with strong customer focus
• Ability to use advanced problem-solving techniques to analyze for true root cause of problems and incidents
• In depth knowledge of Problem and/or Incident management philosophies and tools
• Effective virtual meeting facilitation skills
• Effective written and verbal communication skills
• Ability to make sound decisions based on logical reasoning
• Ability to work in a stressful & high-volume environment
• Bachelor’s Degree
• 7+ years prior experience in Information Technology

Benefits

• Short-term incentive compensation
• Deferred incentive compensation
• Eligible for list of benefits (not specified)