The Problem Manager is responsible for executing all activities within the Problem Management process, managing problems through the lifecycle, and identifying areas of potential risk.
Requirements
- Clear understanding of ITIL and ITSM
- ITIL V3 Foundations Certification
- Six Sigma or Project Management experience or certification
- Previous experience as an Incident Manager or Problem Analyst/Manager
- Experience with ServiceNow
- In-depth understanding of technology environments and organizations
- Proven ability to communicate directly and diplomatically with strong customer focus
- Ability to use advanced problem-solving techniques to analyze for true root cause of problems and incidents
- In depth knowledge of Problem and/or Incident management philosophies and tools
- Effective virtual meeting facilitation skills
- Effective written and verbal communication skills
- Ability to make sound decisions based on logical reasoning
- Ability to work in a stressful & high-volume environment
- Bachelor’s Degree
- 7+ years prior experience in Information Technology
Benefits
- Short-term incentive compensation
- Deferred incentive compensation
- Eligible for list of benefits (not specified)