Process Lead in ServiceNow

We are seeking an experienced Process Lead to lead and develop processes related to the ServiceNow platform for our customers. As a key player in our team, you will ensure that processes are effective, sustainable, and adapted to the customer's operations. With a deep understanding of ITSM, ITIL, and process frameworks, you will lead workshops, facilitate requirement gathering, and collaborate with technical teams to ensure seamless process execution.

Requirements

• Long experience of process development and process management in IT, preferably related to ServiceNow or similar platforms
• Deep understanding of ITSM, ITIL and process frameworks
• Ability to lead workshops and facilitate requirement gathering
• Experience of working closely with both business and IT
• Relevant academic education in IT, management or equivalent
• Fluent Swedish and English, both spoken and written

Benefits

• Competitive terms and conditions
• Competence development through certifications, training and mentorship
• Hybrid work model
• An exciting work environment at Europe's leading ServiceNow consultancy
• The opportunity to work with innovative solutions and the latest technology