Eurofins

Product Management Lead - Dynamics 365

Join Eurofins as a Product Management Lead in Dublin, Ireland. Drive Dynamics 365 integration, requiring IT support experience and strong analytical skills. Competitive salary, bonuses, and hybrid work.

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Consulting
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Mid-Level
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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IT Service Management
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Incident Management
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Integration Hub
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Problem Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
February 20, 2025

As a Product Management Lead, you will lead the integration of business processes and product management strategies across global operations, focusing on the implementation and optimization of our Dynamics MS CRM solution. Based in Dublin, Ireland, you will report to the MS-CRM Program Director and work closely with the MS-CRM Program Delivery Manager and Solution Architect.

Requirements

  • Experience in Problem Management or IT Support roles with strong RCA skills
  • Familiarity with ITIL platforms like ServiceNow or similar problem and incident management tools
  • Good understanding of MS SQL and Grafana
  • Technical expertise in product management and business integration
  • Strong analytical, problem solving and prioritisation skills
  • Collaboration skills for cross-functional teamwork
  • Strong organizational and multitasking abilities

Benefits

  • Competitive salary package
  • Bonus and benefits
  • Extensive on-the-job coaching and training opportunities
  • Hybrid working setup
  • Challenges within a multi-cultural and cross-regional team

Requirements Summary

Experience in Problem Management or IT Support roles with strong RCA skills, technical expertise in product management and business integration, and strong analytical and problem solving skills