Product Owner, CLM

ServiceNow is seeking a Product Owner to support the implementation of our Contract Lifecycle Management (CLM) system. This role involves evaluating business value, prioritizing feature requests, and leading business requirements gathering sessions. The Product Owner will work closely with various teams across Sales, Operations, Digital Technology, Finance, and Legal.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• A bachelor’s degree (or equivalent) and a minimum of 5 years of experience in product development, specifically as a Business Analyst or Product Owner
• Experience implementing CLM (iCertis CLM preferred)
• Deep understanding and practical experience with the end-to-end Quote-to-Cash (QTC) process
• Domain knowledge in SaaS product sales (e.g., Salesforce, ServiceNow, Amazon Web Services (AWS), Workday) and the contracts involved in selling SaaS solutions
• Experience with Agile or Scaled Agile Framework (SAFe) methodologies
• Proficiency in using project management tools and technologies to support efficient delivery
• A track record of collaborating with and representing Legal teams to align product needs with legal requirements
• Excellent communication and presentation skills, with the ability to convey complex ideas clearly to diverse audiences
• Sharp analytical and critical thinking skills to assess problems and derive effective solutions

Benefits

• Competitive salary and benefits package
• Opportunity to work with a global market leader in the technology industry
• Collaborative and diverse work environment
• Professional development and growth opportunities