Product Support Analyst

Workato is a leader in enterprise orchestration, helping businesses globally streamline operations by connecting data, processes, applications, and experiences. The company is looking for a Product Support Analyst to join its 24x7 team in the Philippines, providing exceptional support experience for customers.

Requirements

• Degree in Computer Engineering, Computer Science, or Information Technology
• General knowledge of integration/automation technology
• Effective technical troubleshooting and debugging skills
• Some knowledge of business applications (e.g. Salesforce, Google Suites, QuickBooks, Infusionsoft, Dropbox, Box, Microsoft Outlook, Shopify, Xero, Marketo, ServiceNow, NetSuite)
• Excellent verbal and written English communication skills
• Exceptional team player with strong analytical, communication and interpersonal skills
• Excellent organization and time management skills
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately
• Excellent client management, showing empathy and understanding
• Keen to learn new applications and software
• Growth mindset, ability to iterate, and design-thinking approach to problem-solving
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
• A passion for and belief in the power of automation to drive business value