Product Support Analyst

As a Product Support Analyst, you will be part of the Platforms & Tools Kanban team, supporting internal customers across the S&P Global Enterprise, and working with senior stakeholders to develop and support a common Enterprise toolset. You will troubleshoot and service customer requests, build a deep understanding of the solutions delivered on both platforms, and keep up to date on support and customer experience best practices.

Requirements

• Bachelor's degree in Business, Technology, Engineering or related area
• Exposure with Web based Application development
• Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment
• Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly
• Highly organized, independent and multitasker
• Good data analysis skills using Excel and any other BI tools
• Knowledge of Agile Execution tools like Azure DevOps, JIRA etc.
• Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.
• Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations
• Open to working flexible hours as per business needs
• Good interpersonal and communication skills
• Concepts on PPM, LPM

Benefits

• Health & Wellness
• Flexible Downtime
• Continuous Learning
• Invest in Your Future
• Family Friendly Perks
• Beyond the Basics