Product Support Analyst

The Platforms and Tools Team is looking for an innovative professional who can bring teamwork, creativity, and business analyst experience to a global team. The successful candidate will have the opportunity to work closely with senior stakeholders and develop a deep understanding of the solutions delivered on both platforms to understand utility from our users/customers perspective.

Requirements

• Bachelor’s degree in Business, Technology, Engineering or related area
• Exposure with Web based Application development.
• Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment
• Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly
• Highly organized, independent and multitasker
• Good data analysis skills using Excel and any other BI tools
• Knowledge of Agile Execution tools like Azure DevOps, JIRA etc.
• Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.
• Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.