Product Support Engineer (Integration / Automation)

Workato is seeking a Product Support Engineer - Integration to join its 24x7 team. The ideal candidate will have 2+ years of experience in technical implementation, professional services, or technical consulting roles, preferably in a SaaS/iPaaS company. The successful candidate will provide exceptional customer support and play a key role in ensuring customers have the best support experience possible.

Requirements

• 2+ years of professional experience in a Technical Implementation, Professional Services, or Technical Consulting role, preferably in a SaaS/iPaaS company
• Passion for customer success with experience as part of an Implementation/Technical Professional Services organization
• Advanced knowledge of integration/automation technology a plus
• Advanced knowledge of business applications preferred (e.g. Salesforce, Google Suites, QuickBooks, Infusionsoft, Dropbox, Box, Microsoft Outlook, Shopify, Xero, Marketo, ServiceNow, NetSuite)
• Excellent verbal and written English communication skills
• Exceptional team player with strong analytical, communication, and interpersonal skills
• Excellent organization and time management skills
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately
• Excellent client management, showing empathy and understanding
• Passion for coaching and helping others excel at their jobs
• Growth mindset, ability to iterate, and design-thinking approach to problem-solving
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
• A passion for and belief in the power of automation to drive business value
• Passion for customer success - our Customers come 1st, 2nd, and 3rd

Benefits

• Vibrant and dynamic work environment
• Multiple benefits to enjoy inside and outside of work lives