Production Services Specialist II - GBS IND

Production Services Specialist II role at Bank of America's Global Business Services in Chennai, India. The role involves platform stability, proactive job monitoring, issue management & resolution, triage, reporting, and timely escalation. Ideal candidate must be self-motivated, proactive, with good documentation & communication skills, and experience in incident management, root cause analysis, and problem resolution.

Requirements

• Proficient in incident management, root cause analysis, and problem resolution
• Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience.
• Familiarity with several ticketing systems such as Remedy and ServiceNow
• Create and maintain detailed documentation of processes to improve team efficiency.
• Ability to collaborate with external vendors, such Visa, Mastercard, TCH, EWS, and Fiserv
• Propose changes and enhancement to tools to reduce manual task.
• Support the deployment of application updates, patches, and changes.
• Good understanding of Agile process/kanban, working experience in agile tools like JIRA is preferable.
• Exposure to cloud technologies
• Advanced knowledge with Excel and PowerPoint designing custom reports.
• AI predictive analytics for strategic decision making processes.
• Experience in Resiliency Testing
• Consumer Banking domain experience

Benefits

• Competitive benefits to support physical, emotional, and financial well-being
• Flexibility to work in a multi-faceted approach
• Opportunities to learn, grow and make an impact
• Power to make a difference