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Artech Information System LLC
Production support analyst
Join Artech Information System LLC as a Production Support Analyst in Philadelphia. Analyze issues, manage problems, and enhance production efficiency. 2-3 years required.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 8, 2016
The Production Support Analyst will ensure problems are analyzed and investigated, find temporary and permanent solutions, and reduce the number of production incidents through issue and pattern identification. The candidate should have a strong background in problem management, trending, and analysis, with 2-3 years of experience in a similar industry, preferably in Cloud and video services. Experience with Jira and/or ServiceNow is also required.
Requirements
- Strong background in problem management
- Trending and problem analysis
- 2-3 years of experience in a similar industry
- Experience with Jira and/or ServiceNow
- Cloud and video experience (Video or Voice services, Cable)
- Similar industry experience
Requirements Summary
2-3 years of experience, strong problem management skills, and experience with Jira and/or ServiceNow
