Artech Information System LLC

Production support analyst

Join Artech Information System LLC as a Production Support Analyst in Philadelphia. Analyze issues, manage problems, and enhance production efficiency. 2-3 years required.

Department - JobBoardly X Webflow Template
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Problem Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 8, 2016

The Production Support Analyst will ensure problems are analyzed and investigated, find temporary and permanent solutions, and reduce the number of production incidents through issue and pattern identification. The candidate should have a strong background in problem management, trending, and analysis, with 2-3 years of experience in a similar industry, preferably in Cloud and video services. Experience with Jira and/or ServiceNow is also required.

Requirements

  • Strong background in problem management
  • Trending and problem analysis
  • 2-3 years of experience in a similar industry
  • Experience with Jira and/or ServiceNow
  • Cloud and video experience (Video or Voice services, Cable)
  • Similar industry experience

Requirements Summary

2-3 years of experience, strong problem management skills, and experience with Jira and/or ServiceNow