Production Support Analyst - GFT

We are looking for a highly motivated Production Support Analyst to coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer generated data.

Requirements

• Working experience with ServiceNow or comparable IT Service Management toolsets
• 3+ years practical experience with Operations and Monitoring practices
• 2+ years working knowledge of App Dynamics, UIM or comparable Operational Monitoring toolsets
• Software development experience.
• IT System operations experience.
• Familiarity with large scale logging solutions in a development or operations perspective.
• Good expertise with main industry databases (Oracle, SQL server, etc)
• Willing to take a business focused, holistic approach to delivering operations
• A self-starter with the creativity to solve problems independently
• Ability to build effective relationships with a range of team members, stakeholders, partners, vendors and business users
• Excellent communication skills (written and verbal)
• Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness
• Working knowledge of both real-time and batch transaction process monitoring and issue response
• Experience working in a 24x7 environment with a hybrid support model
• Experience with the incident and problem management lifecycles
• Familiar with operational monitoring technologies and trends
• Familiar with Knowledge Centered Service principles
• Bachelor’s degree in Computer Science, Computer Engineering or equivalent training and experience

Benefits

• Comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• A world-class training program in financial services
• Flexible work/life balance options