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The Cigna Group
Production Support Senior Analyst
Join The Cigna Group in Bengaluru as a Production Support Senior Analyst. Monitor and troubleshoot production issues in an AGILE environment. 3+ years required. Competitive salary and growth opportunities.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 22, 2025
We are seeking a dedicated and skilled Production Support Analyst to join our team. The role involves monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support team, and collaborating with teams across the globe in an AGILE environment.
Requirements
- Proven experience in a production support role, preferably within a healthcare or insurance environment
- Strong knowledge and experience with IBM i (AS/400) platform
- Proficiency in SQL and RPG is highly desirable
- Experience with Jira and ServiceNow for issue tracking and service management
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a global team
- Strong communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Flexibility to support overnight batches on a rotational basis and provide additional coverage as needed
- Experience working in an AGILE environment
- Ability to read/speak English
Benefits
- Competitive salary
- Opportunities for growth and development
- Collaborative and dynamic work environment
- Flexible working hours
- Opportunities for professional certifications and training
Requirements Summary
3+ years of experience in a production support role, experience with IBM i platform, and proficiency in SQL and RPG
