Production Support Specialist, AVP

Deutsche Bank is seeking a Production Support Specialist, AVP to join their Corporate Bank division. The successful candidate will be responsible for driving a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. They will also be responsible for supporting the resolution of issues and conflicts and preparing reports and meetings.

Requirements

• Bachelor's degree (in Computer Science and other steam) and Master's degree a plus.
• Service Operations experience within a global operations context.
• 12+ years of experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function.
• Global Transaction Banking Experience is a plus.
• Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall
• Experience of run-book execution
• Experience of supporting complex application and infrastructure domains
• IITIL / best practice service context
• Good analytical and problem-solving skills
• Ability to work in virtual teams and in matrix structures.
• Working knowledge of incident tracking tools (i.e., ServiceNow, Remedy etc.)
• Recent experience of applying technical solutions to improve the stability of production environments.
• Working experience on below technologies: Operating systems (Linux) and the underlying infrastructure environments
• Good Knowledge in banking domain.
• Database environments (e.g., Oracle, SQL)
• Experience in APM Tooling is mandatory (Splunk & Geneos).
• Middleware (e.g., MQ, Apache and Kafka)
• Good Knowledge in Unix,PL/SQL, Oracle is mandatory
• Good to understand java and cloud technologies.
• Knowledge of Control-M and NewRelic is an advantage.
• Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
• Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal, with attention to detail.
• Ability to work in virtual teams and in matrix structures.
• Manage SLO for Faster Resolution and Fewer Incident for the Production Application Stability.
• Experience in working with AGILE, DEVOPS and SCRUM framework.
• Experience in GCP and other Cloud technologies will be an advantage.
• Highly experienced with Production Application Support and ITIL Practices
• Deep understanding of application Support and/or Development and complex IT infrastructure (UNIX, Database, Middleware, Cloud, MQ etc.)
• Strong knowledge of databases (Oracle/MSSQL etc.), including working experience of writing SQL scripts and queries
• Working experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, Bash, Ansible, tools for automation (RPA, Workload, Batch)
• Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M)
• Leadership and People Management experience

Benefits

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above