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UpgradeHR
QA Lead (ServiceNow)
Join UpgradeHR as a QA Lead in Bengaluru, overseeing ServiceNow testing efforts. Requires 6+ years in software testing and ServiceNow QA leadership.
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Customer Service Management
DevOps
Human Resources Service Delivery
IT Operations Management
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
March 10, 2025
The ServiceNow QA Lead is responsible for overseeing testing efforts, ensuring quality, reliability, and performance of the platform, and leading a team of testers.
Requirements
- 6+ years of experience in software testing
- 3+ years in ServiceNow QA leadership
- Strong experience with both manual testing and automated testing using ServiceNow ATF
- Deep understanding of ServiceNow modules like ITSM, ITOM, HRSD, or CSM
- Experience with test management tools (Jira, ALM, TestRail, etc.)
- Strong knowledge of Agile methodologies, CI/CD pipelines, and DevOps practices
- Excellent communication, leadership, and stakeholder management skills
- ServiceNow certification (CSA, ATF, or other relevant certifications) is a plus
Requirements Summary
6+ years of software testing experience, 3+ years in ServiceNow QA leadership, and strong knowledge of Agile methodologies and DevOps practices
