We are seeking a Sr Systems Analyst with exceptional auditing skills and experience in Citrix Support to perform audits, implement technical initiatives, and improve processes.
Requirements
- 6+ years of experience in Citrix Support
- Basic knowledge of ITIL framework
- Experienced in Citrix VDA installation and support
- Skilled in Citrix Application Delivery Management (ADC)
- Good knowledge on Citrix Storefront, Delivery Controllers, WEM and profile management
- Hands on Experience on HDX/Edge Computer Optimization, Citrix Provisioning and Machine creation.
- Should have experience in Multifactor authentication
- Good Verbal and written communication skills
- Working experience on ServiceNow and Power BI
- Ability to automate repetitive tasks.
- Experience in automation or power shell scripting would be an added advantage.
- Basic database understanding (SQL).
- Experienced in Application support or Quality Analyst
- Should be able to communicate with Project Managers and other technical leads.
- Maintain a service-oriented environment focused on problem prediction, detection, and resolution.
- Proven expertise to ensure high level security, accuracy, and efficiency, demonstrate attention.
- Drive continual improvement through strategic and thoughtful solutions with an automation first attitude.
- Willing to work in fixed US shift.