Rec ID 1888 - Service Desk Analyst

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. A new age in healthcare technology has just begun.

Requirements

• Very strong understanding of troubleshooting Windows and Windows based applications
• Strong understanding of monitor, support and troubleshoot network and server issues
• Strong understanding of Windows Server and Cisco Networking
• Entry level understanding of Citrix VDI, Morpheus and VMWare
• Entry level understanding of Active Directory, Microsoft 365, Exchange, Antivirus, Phishing and Backup solutions
• Entry level understanding of supporting Project management solutions (CA PPM & Oracle), HCM and SCM Solutions
• Strong experience of working on and supporting ITSM solutions (ServiceNow). User provisioning and provide support to end users on the same.
• Strong experience of working on and supporting ACD solutions (PureCloud). User provisioning and provide configuration support to end users on the same.

Benefits

• Up to 10% travel may be required
• On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs