Rec ID 1918 - Systems Engineer

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.

Requirements

• Candidate must have a 2-3+ years of experience in supporting Proactive Work and monitoring
• Understand Global Command Center/Service desk/Frontline Monitoring operations
• Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions
• Experience in Windows servers infrastructure and.Net-based Application Support, IIS, worker process thread, Web config, Event Logs
• Intermediate level of experience in SQL, E.g., SQL Jobs, SQL queries, Blocking, Always On
• Experience with ITSM tools such as Service desk/ServiceNow
• Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
• Creative data reporting/presentation - PowerBI, Excel, Pivot tables, charts etc
• International support experience (preferably US or Europe i.e., good command of verbal and written English)
• Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer's 1st focus, document processes, and communicate effectively within the team

Benefits

• Equal Opportunity/Affirmative Action Employer
• Provide opportunities for career growth and development
• Competitive salary and benefits package