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ServiceNow
Renewal Account Manager
Join ServiceNow as a Renewal Account Manager in Sydney. Leverage 5+ years of experience to negotiate contracts and enhance customer success. Competitive benefits!
The Mothership
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 19, 2025
ServiceNow is seeking a Renewal Account Manager to negotiate renewal contracts, develop win/win negotiation strategies, and maintain an understanding of ServiceNow licensing models. The ideal candidate has 5+ years of experience in Renewal Account Management or Customer Success and advanced proficiency with contract renewal processes.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
- Advanced proficiency with contract renewal processes
- Experience building relationships with peers and partners
- Excellent customer management skills; including sales, account management, and customer service
- Personal initiative to identify areas of process improvement and efficiency
- Strong work ethic and quota achievement
- Deep expertise with a SaaS model focused on enterprise software preferred
Benefits
- Competitive salary and benefits package
- Opportunity to work with a global market leader in AI-enhanced technology
- Collaborative and diverse work environment
- Professional development and growth opportunities
Requirements Summary
5+ years experience in Renewal Account Management or Customer Success, advanced proficiency with contract renewal processes, and excellent customer management skills
