ServiceNow

Renewal Account Manager

Join ServiceNow as a Renewal Account Manager in Sydney. Leverage 5+ years of experience to negotiate contracts and enhance customer success. Competitive benefits!

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Sales
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 19, 2025

ServiceNow is seeking a Renewal Account Manager to negotiate renewal contracts, develop win/win negotiation strategies, and maintain an understanding of ServiceNow licensing models. The ideal candidate has 5+ years of experience in Renewal Account Management or Customer Success and advanced proficiency with contract renewal processes.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
  • Advanced proficiency with contract renewal processes
  • Experience building relationships with peers and partners
  • Excellent customer management skills; including sales, account management, and customer service
  • Personal initiative to identify areas of process improvement and efficiency
  • Strong work ethic and quota achievement
  • Deep expertise with a SaaS model focused on enterprise software preferred

Benefits

  • Competitive salary and benefits package
  • Opportunity to work with a global market leader in AI-enhanced technology
  • Collaborative and diverse work environment
  • Professional development and growth opportunities

Requirements Summary

5+ years experience in Renewal Account Management or Customer Success, advanced proficiency with contract renewal processes, and excellent customer management skills