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ServiceNow
Renewal Account Manager - Global Partnerships and Channels
Join ServiceNow as a Renewal Account Manager in Waltham, MA. Negotiate contracts, enhance customer relationships, and enjoy competitive benefits.
The Mothership
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 14, 2025
Renewal Account Manager - Global Partnerships and Channels. Negotiate renewal contracts, develop win/win negotiation strategies, and maintain customer relationships. Work with team to provide updates on renewal status and escalate when needed.
Requirements
- 5+ years of experience in Renewal Account Management capacity
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
- Advanced proficiency with contract renewal processes
- Experience building relationships with peers and partners
- Excellent customer management skills; including sales, account management, and customer service
Benefits
- Opportunity to work with a global market leader in AI-enhanced technology
- Chance to make a difference in how organizations work and collaborate
- Collaborative and inclusive work environment
- Competitive salary and benefits package
Requirements Summary
5+ years of experience in Renewal Account Management, excellent customer management skills, and advanced proficiency with contract renewal processes
