ServiceNow

Renewal Account Manager - Global Partnerships and Channels

Join ServiceNow as a Renewal Account Manager in Waltham, MA. Negotiate contracts, enhance customer relationships, and enjoy competitive benefits.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Sales
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 14, 2025

Renewal Account Manager - Global Partnerships and Channels. Negotiate renewal contracts, develop win/win negotiation strategies, and maintain customer relationships. Work with team to provide updates on renewal status and escalate when needed.

Requirements

  • 5+ years of experience in Renewal Account Management capacity
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
  • Advanced proficiency with contract renewal processes
  • Experience building relationships with peers and partners
  • Excellent customer management skills; including sales, account management, and customer service

Benefits

  • Opportunity to work with a global market leader in AI-enhanced technology
  • Chance to make a difference in how organizations work and collaborate
  • Collaborative and inclusive work environment
  • Competitive salary and benefits package

Requirements Summary

5+ years of experience in Renewal Account Management, excellent customer management skills, and advanced proficiency with contract renewal processes