We are seeking a Renewal Account Manager to negotiate renewal contracts, develop win/win negotiation strategies, and maintain an understanding of ServiceNow licensing models. The successful candidate will have 5+ years of experience in Renewal Account Management or Customer Success, with a strong work ethic and quota achievement.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
- Advanced proficiency with contract renewal processes.
- Experience building relationships with peers and partners.
- Excellent customer management skills; including sales, account management, and customer service.
- Personal initiative to identify areas of process improvement and efficiency.
- Strong work ethic and quota achievement.
- Deep expertise with a SaaS model focused on enterprise software preferred.
Benefits
- Flexible work arrangements
- Equal opportunities for all candidates
- Accommodations for candidates with disabilities