ServiceNow

Renewal Account Manager (12 month Fixed Term)

Join ServiceNow as a Renewal Account Manager in Sydney. Negotiate contracts, drive customer success, and enjoy flexible work arrangements. 5+ years required.

ServiceNow Role Type:
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Sales
ServiceNow Modules:
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Customer Service Management
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Human Resources Service Delivery
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management

Job description

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Posted on:
 
February 18, 2025

We are seeking a Renewal Account Manager to negotiate renewal contracts, develop win/win negotiation strategies, and maintain an understanding of ServiceNow licensing models. The successful candidate will have 5+ years of experience in Renewal Account Management or Customer Success, with a strong work ethic and quota achievement.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
  • Advanced proficiency with contract renewal processes.
  • Experience building relationships with peers and partners.
  • Excellent customer management skills; including sales, account management, and customer service.
  • Personal initiative to identify areas of process improvement and efficiency.
  • Strong work ethic and quota achievement.
  • Deep expertise with a SaaS model focused on enterprise software preferred.

Benefits

  • Flexible work arrangements
  • Equal opportunities for all candidates
  • Accommodations for candidates with disabilities

Requirements Summary

5+ years of experience in Renewal Account Management or Customer Success, with a strong work ethic and quota achievement