Renewal Account Manager

ServiceNow is seeking a Renewal Account Manager to negotiate renewal contracts, develop win/win negotiation strategies, and maintain an understanding of ServiceNow licensing models.

Requirements

• 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity
• Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
• Advanced proficiency with contract renewal processes
• Experience building relationships with peers and partners
• Excellent customer management skills; including sales, account management, and customer service
• Personal initiative to identify areas of process improvement and efficiency
• Strong work ethic and quota achievement
• Deep expertise with a SaaS model focused on enterprise software preferred
• Fluent in Norwegian