Reporting Analyst

The Reporting Analyst will be responsible for analyzing data to identify trends, patterns, and insights to optimize the company's offers, services, or processes. They will also implement processes for acquiring and integrating data from various sources, provide guidance to internal stakeholders on best practices for reporting, and develop and present insightful reports to senior management and stakeholders.

Requirements

• Proven ability to significantly contribute toward or lead operational initiatives with a results-oriented approach
• Ability to build internal relationships
• Exceptional attention to detail and structured problem-solving skills
• Excellent presentation skills and comfortable sharing thought leadership with Executive stakeholders
• Proficiency in various business productivity systems
• Ability to balance multiple tasks with changing priorities
• Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
• Self-starter capable of working independently and ensuring deadlines are met
• Excellent communication and interpersonal skills, both verbal and written
• Skilled with Microsoft Office (Word, PowerPoint, Outlook, Excel etc)
• Proficiency with SQL and with reporting and visualization tools such as SQL Server Reporting Services, DAX, Visual Studio, Report Builder, Qlik, and Power BI
• Extensive experience with ITSM platforms and integrated reporting (e.g. ServiceNow)
• Understanding of data languages such as DAX, VBA, MDX, R, Python, and Power Query
• Knowledge of industry-specific metrics and reporting standards in both financial and operational domains (e.g. ASA, MTTR, NPV, ROI, Cost Ratios)
• Understanding of relational databases and experience with database management systems
• Proven experience in advanced analytics, data mining, predictive modeling. and data processing techniques
• Demonstrated success in setting up reporting standards, as well as strategies for data upkeep and collection