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Zscaler
SaaS Application Engineer
Join Zscaler in Bangalore as a SaaS Application Engineer. Leverage ServiceNow for ticket management, troubleshoot issues, and ensure app performance. 4+ years in SaaS tools required. Benefits include health plans, vacation time, and education reimbursement.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 12, 2025
We're looking for an experienced SaaS Application Engineer to join our IT/Data Strategy team. As the primary technical point of contact, you will be responsible for troubleshooting end user issues, documenting issues and resolution steps, conducting regular performance testing, and ensuring the application remains highly available.
Requirements
- 4+ years of experience managing SaaS enterprise collaboration tools, including administration, governance, and end-user support.
- Expertise in Zoom, Slack, Google Workspace
- Hands-on experience in ticket management on ServiceNow app.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Excellent communication and stakeholder management skills
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Requirements Summary
4+ years of experience in SaaS enterprise collaboration tools administration and troubleshooting, expertise in Zoom, Slack, Google Workspace, and hands-on experience in ticket management on ServiceNow app
