SCITLS Knowledge Engineer

General Dynamics Information Technology seeks a highly skilled Service Desk Knowledge Engineer to support a military service desk environment. This role is perfect for a proactive knowledge management professional who thrives in a dynamic IT service desk environment and is committed to optimizing support processes through structured documentation and continuous improvement.

Requirements

• 5+ years of related experience in knowledge management, ITSM, or related fields
• ServiceNow KM & ITSM expertise
• Strong understanding of ITIL framework
• Familiarity with Knowledge-Centered Service (KCS) principles
• Technical writing experience

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays