SCITLS Knowledge Management Analyst

General Dynamics Information Technology seeks a highly skilled Service Desk Knowledge Engineer to support a military service desk environment.

Requirements

• 2+ years of related experience in knowledge management, ITSM, or related fields
• ServiceNow KM & ITSM expertise
• Strong understanding of ITIL framework
• Familiarity with Knowledge-Centered Service (KCS) principles
• BA/BS or equivalent experience
• Certified Knowledge Practitioner CKP – Km Institute (KMI)
• ITIL v3 or v4 Foundation
• KCS v6 Practices - Knowledge Centered Services

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays